FAQ
Frequently Asked Questions

Please watch the following short video to understand what branding is.

1. Introduction / Understanding
First and foremost, Toneyes works on understanding the client and their products and services in detail. This is mostly achieved by directly observing the clients during the meeting held at their company and the quick interview with the managers and company leaders.

2. Research & Inspiration
In this process, we create a moodboard. To do so, we begin by holding a creative brainstorming session brainstorming. All the ideas will then be combined and put together in a moodboard. From the moodboard, you will see the main idea of the concept, which includes competitor research, market segmentation, keywords, slogans, the vision statement, and the general design direction.

3. Digitalisation & Production
After building the Brand Concept, we’ll finally start with the digitalization and production process. The production process always includes screenshots that are always presented to the client, which is always done before we move to the next development step.

Our agency offers pretty much everything in digital content creation, which is covered in our main services such as Graphics Design, Concept Idea, Web Development, Web Design, Video Production, and Motion Graphics. We also provide services outside our main services, such as design suggestions, exhibition design, and Content Concept Creation, which includes creating scripts for videos.

Toneyes is a digital design powerhouse which also offers concept, preparation, and production work.

The cost of each project is calculated by hours. Our hourly rate is THB1,700. For filming, the hourly rate is THB2,000 per person. The video team usually comprise of 3 people.

For production work that involves any third parties, Toneyes will charge a handling cost starting at THB3,200.

Nowadays, websites are becoming more complex and require professional support. In our Website production, our agency focuses on the following:

1. Brand
2. Content Strategy
3. Visuals, in the form of graphics, infographics, video, and animation
4. Copywriting
5. High-Quality Development, in the form of features and flexibility in future use
6. Launch, in the form of technical hosting support and compatibility
7. Website After Sales Support, in the form of supporting our clients with technical issues and additional development of their website

Our agency builds lasting relationships with our client as our interest is to support and accompany our clients on their journey of success in their online business.

The main difference is that our agency builds websites not based on a template. Our agency understands the importance of having all the points mentioned above. Our websites also focus on the concept and mainly build websites based on the latest web application technologies. Most of our web projects are built on a high-performance PHP framework.

We focus on content, onsite SEO optimization, and content generation in visual form, which is represented through infographics, HTML5 animations, or video.

Technical Knowledge and Support underlies in our web design services. Our CTO is from Switzerland and overlooks the whole development and coding process. With the Swiss precision and attentiveness to details and quality, we assure the security of each system we build.

A website is more than just launching one. It takes a team with diverse skills in design, user experience, copywriting, SEO, and multimedia to develop a successful website designed to your needs.

The exact estimation is based on the hourly rate and as well as the type of service needed.

A standard custom-based CMS website starts from THB125,000, which includes content implementation, graphic design service, and a brand concept package.

A web application with a custom-based high-performance PHP framework usually starts at THB200,000. However, the final price fully depends on the features needed.

For clients with a web application project, we usually offer a technical concept if there is no existing one yet. This includes wireframes and feature description, which can be followed up by a detailed estimation.

During the technical concept stage, you can request for estimations from other agencies so you can carefully compare each offer.

Our process of creating a web application is the following:

1. Technical Concept
2. Research & Moodboard
3. Design Concept
4. Screenshots & Design Proposal
5. Web Development
6. Demo page Submission
7. Content Implementation & Debugging
8. Launch

After the launch of the website, our agency will offer a 3-month warranty.

Our After Sales Service is called Toneyes SPOQ. In Toneyes SPOQ, you can buy hours upfront and use it to request for customer support service. For easy and quick handling tasks, support will be provided within 48 hours.

In our Toneyes SPOQ package, we will give additional hours for free and communication and administration costs are not calculated and provided for free. We also offer our Toneyes SPOQ clients complimentary work, which will be used to educate and train our internship team..

For more information, please read our service page “Customer Service SPOQ” under Services.

After the launch of your website, our agency offers a 3-month warranty, which can be used to fix all bugs and errors on the website.

Toneyes offers the following serivces under the grpahic design services:

• General Graphic Design
• Moodboard & Design Research
• Printing Design
• Logo Design
• Packaging Design
• Flyer & Poster Design
• Infographics
• Motion Graphics Storyboard
• Brochure & Magazine Design
• Book Covers

Toneyes includes a well designed and developed design process which would be the following:

1. Briefings, Understanding Kickoff Meeting
2. Research, Moodboard & Concept Work
3. Draft Design
4. Revision and Presentation
5. Finalisation of the project

In the Toneyes Condition it is stated that Toneyes offers 3 revisions within a project. With our design process were we work closely with our clients and have an experienced team which has long year experience in understanding requirements we usually do not reach these revision limits. 

Existing Revisions outside the limit was reached because of major changes of concept that where change by the clients business decisions.

Our logo design process would be the following:

1. Kickoff Meeting
2. Research & Mooadboard
3. Sketches
4. Cocnept Presentation
5. Draft Designs
6. Digitalisation of a approved Logo Cocnepts
7. Colorisation
8. Finalisation

After receiving the final payment all copyrights and working files are owned by our cients. 

Our agency has a experienced team and your projects is processed by the following departments in every design project.

• Concept Department
• Clients Communication
• Design Production

All our work is done in house.

Our design process is standardised for all graphic design services:

1. Kickoff Meeting
2. Research & Mooadboard
3. Sketches
4. Cocnept Presentation
5. Draft Designs
6. Finalisation

we have created a video which shows you our exact motion grahics process.

Currently our current camera is a Panasonic GH4 capable of 4k video footage. We use special cinematic lenses. As well we have drone DJI Mavic Pro 2. For bigger production project we as well rent other high end cameras and lenses.

The cost can be checked on this link:

• Online Marketing Concepts
• Social Media Campaigns
• Google Adword Campaigns
• Newsletter Marketing Campaigns
• SEO Workshop

The costs are determined from a prior online marketing concept. From the marketing concept a budget is determined for a 3 month period. The minimum length of the contract is 3month.