Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

General

What does Toneyes offers particularly?

Toneyes offers all services as a creative agency. We are not only a simple web design or a graphic design company but a digital design agency. And usually only accept projects that are in general over 3,000USD if you are a new client. 

In all our designs work we include a standardisez design process, that includeds a research, concept and production concept. 

As a digital design agency we build brands within our digital design knowledge that includes, brand design, web design, web development and general graphic design. As well we offering creative SEO copywriting and online marketing concepts. With our talented and well chosen teammembers that are mostly recruited from our valued internship program, we have build a small team with a great dedicated specific skillset.

See our showreel to get a better idea of our work.

What are our hourly charges?

Our usual hourly rate is 1,700THB / ~50USD. Of course our team is working quick and efficient. To get a better understanding of the cost or for a more detailed inquiry please send us a message on our contact form on our contact page. 

When was Toneyes founded?

Toneyes was officially founded as an indipendent agency in on March 2014. 

Before our team already existed as a design and website department of a software engeneering firm in Bangkok. Trough different interest, and sice the market segmentation with splitting a part more and more, the management of the software engeering firm and Toneyes have arranged an agreement so Toneyes can become a indipendent agency. 

At the current staff you can count our managing director Daniel and our Chief officer of technology Reto as the remaining core staff members, that were present at the foundation of Toneyes.

What is Toneyes’s Company Structure?

Our agency has been founded by an opportunity by the staff members of the former software engeneering firm. Toneyes does not recognise a owner to the agency, since it has been founded by the staff members for the staff members. 

The company structure is build by a Board which includes keymembers of the Toneyes Team and is lead by the managing director. 

The official ownership is registred to our managing director. 

Is anything being Outsourced?

Toneyes is in general against outsourcing. All our development, design and marketing work are produced in House. Trough time during high production seasons we hire additional project based developers and copywriters that we are in work relationship longer that 3 years.

The only outsourcing our agency usuallly does are voice over work and recordings, where our agency is audition diverse kind of voice over artists.

Does Toneyes do Biddings?

Our agency is always excited to have new opportunities to work with new clients on new projects. 

Toneyes offers bidding for projects but will charge a specific amount for the bidding process, which can be deducted after the project has been confrimed with our agency. 

Branding

What is Branding?

Branding is explained in a simple example. Of course Branding is getting into more details, but this explains it quick and fast.

What is the Process of creating your Brand?

1. Introduction / Understanding
Toneyes is working on firstly understand the client, it's products and service in detail. This is archieved mostly trough a observation meeting directly at the clients company that as well includes a quick interview with the managers and leaders.

Research & Inspiration
In this process we create a moodboard and beginn with the creative brainstorm which is refelcted and put together in a moodboard. From the mooadboard you will see a resume of a concept that includes, competition research, market segmentation, Keywords, Slogans, visionstatement and general design direction

1. Digitalisation & Production
After having build the Brand Concept we are starting with the digitalisation and production process. The production process always includes screenshots that will be presented to the client, before going to the next step of development.

What does Toneyes offers on Branding Work?
Our agency offers pretty much everything in the topic of digital content creation. In General it is under our main services such as Graphics Design, Concept Idea, Web Development, Web Design, Video and Motion Graphics. Our services as well reach to intern design suggestions and exhibition design as well. Content Creation Concept like scripting for videos falls as well under our scope of work. Toneyes is a digitil design power house but as well offers all concept, preparation and production work as well.
How are the cost calculated?
Cost per each project are calculated in hours. Our hourly rate is 1,700THB. For Filming the hourly rate is 2,000THB per person. The video team usually esembles 3 persons. For the production work if 3rd parties are involved, Toneyes as well charges handling cost that usualy starts at 3,200THB.

WebDesign

What do I need for a Website?
Now and days websites are becoming a more more suffisticated in services and support you need. Of course this is depending on you need of usage. In our Website production our agency focused on the following:

1. Brand
2. Content Strategy
3. Visuals in Form of Graphics, infographics, video and animation
4. Copywriting
5. High Quality Development in form of usauge of features and flexibility in future use.
6. Launch in form of technical hosting support and compatability. 7. Website After Sales Support in form of supporting our clients for technical issues and additional development of their wesbite.

Our agency counts long years realtionships with our client and our interest is to support and accompany our clients on their journey of success trough their online business.
What is the difference of a Toneyes Website and other Websites?
Our agency understands the importance of the all required of each point in the above mentioned topic.

Our main difference is that our agency is building websites not based on a template.

Our websites as well is focusing on the concept and builds websites mostly based on the latest web application technologies. Most of our web projects are build uppon high PHP performance framework.

We focusing on content, Onsite SEo optimisation, and content generation in visual form, that can be representated in infographics, HTML5 animations or video.

Technical Knowledge and Support is underlined in our web design services. Our CTO is from Swizerland and overlooks the whole development and coding process. With the Swiss precision to details and quality we assure the secury of each system we build.

Website is for more then to just launch a website and it takes a team of diverse skills in design, user exoerience, copywriting, seo and multimedia to develop a successfull website designed to your needs.
What are the standard costs for a Website?
A esact estiamtion is based on the hourly rate and as well is depending on the solution.

A standard custom based CMS Website start from 125,000THB that includes content implementation, graphic design service and a brand cocept package.

A web application with a custom based high performance PHP framework usually start at 200,000THB, but again is fully depending on the features.

for clients with web application project we usually offer a technical concept if there is not one existing yet. That includes wireframes and feature description that can be followed up by a detailed estimation.

Trough the technical concept an estiamtion from other agencies will be then possible to, so you can carefully compare each offer.
What is the Process of a Website?
Our process of a web application would be the following:

1. Technical Concept
2. Research & Moodboard
3. Design Concept
4. Screenshots & Design Proposal
5. Web Development
6. Demopage Submission
7. Content Implementation & Debugging
8. Launch
With the Launch of the website our agency offers 3month warranty.
Does Toneyes offers After Sale Services?
Our After Sale service is called Toneyes SPOQ and it basicly represents buying hours upfront. Toneyes SPOQ guerantee your support within 48hours for easy qucik handling tasks. As well in our Toneyes SPOQ package we give you additional hours for free and communication and administration costs are not calculated and provided for free. As well we offer for our Toneyes SPOQ clients complimentary work to educated and train our internship team. For more information please see our article under services/Customer Service Toneyes SPOQ
Do I have Warranty on my Website?
After the launch of the website our agency offers 3month warranty on all bugs and error on the website.

Graphic Design

What does Toneyes offers on Graphic Design Services?
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How is it about Revisions? What's Toneyes Policy?
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Logo Design Process
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Do I own all the copyrights of the work?
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Who is designing on your design project?
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What is the design process?
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Video and Motion Graphics

What is the process of a Motion Design Project?
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With what camera does Toneyes work with?
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What are the cost and estimations of a Video and Motion Project?
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What kind of Video Outcome I getting?
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Online Marketing

What are the Online Marketing Services?
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How are the cost of Online Marketing?
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Online Marketing

What are the Online Marketing Services?
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How are the cost of Online Marketing?
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Contact us

  • Address
    123 Main Street
    Anytown 12345
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